INTRODUCTION
These terms of use governs your purchases from, and your use of, the www.handpaintedstories website and forms a contract between you and Handpainted Stories AB, [address], (hereinafter “Handpainted Stories”). By making a purchase from, and using, this website you have agreed to these terms of use. Please make sure that you have read and understood these terms of use when using our site
CONFIRMATION
Once we have received your order we will send an electronic invoice to your e-mail address as a confirmation of your purchase. It is important that you enter the correct e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation (receipt) also serves as guarantee of proof of purchase
PAYMENT
You may pay with either credit or debit cards. Our Banking services manages all of our banking transactions. Hand Painted Stories does not store any credit card numbers
PAYMENT BY CARD
Pay with your Visa, AMEX or MasterCard securely over the Internet. Your payment is handled by our bank with secure encryption and under strict banking standards. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank. There is no extra charge for card payments. When paying by credit / debit card starting conditions apply as soon as the card transaction is approved. In the event that no payment has been received after submitting your order, Hand Painted Stories may automatically cancel your order
PROMO CODES
Promo Codes should be entered during the checkout process to be valid. Attempting to add a promo code after purchase will not be honored
TAXES
All prices shown on the Handpainted Stories website, www.handpaintedstories.com, are including GST, in accordance with the applicable legislation. In case an order will be shipped to a delivery address outside India, the VAT will be removed at the checkout
Please note that in case of an order is shipped to an delivery address outside India, you may be subject to import duties and taxes, which are collected when the shipment reaches your delivery address. You will be responsible for payment of such import duties and taxes. It should be noted that Handpainted Stories has no control over these charges and, since these charges are different for different countries, Handpainted Stories cannot predict their amount. Handpainted Stories advises you to contact your local customs office for further information
ORDERING
Orders made in another person's name without his consent, or otherwise will be reported to the authorities. Handpainted Stories holds the right to change prices, correct incorrect prices on all orders as well as final sales. If a price is incorrect, this may compel Handpainted Stories to cancel the purchase and refund any amount paid in the best way. This can be performed at any time
Consumers have the right to return the order within 30 days from receiving the order. The right applies only in the case that the product and its original packaging can be returned in the same condition as when received. If consumers use their right to send back an order they should contact Handpainted Stories in order to get an address to send the goods to. Return shipping is paid by the consumer. If an item is damaged during transport, Handpainted Stories should be contacted within 30 days for information about compensation
WARRANTY
Warranty term: Two year from the date of purchase. To have replacement covered under this warranty performed, please use our contact form on the "contact us" page. In the e-mail you need to specify your name, address, order number and a detailed description of the issue. Finally, write ‘reclaim of purchase’ as subject of the e-mail or letter
Note that repair/replacements will be charged in the following cases, even during the warranty term.
- Failure or damage caused by improper use or carelessness (knocks, dents, crushing, broken crystal, etc.)
- Failure or damage caused by unjustifiable repair or modification
- Failure or damage caused by fire or water, or a natural disaster such as for example an earthquake
- Esthetic changes that occur during normal wear and tear and aging
This warranty warrants that you can receive free replacement in accordance with the terms set forth herein and within the specified term, and shall not restrict any lawful right of the Customer
PERSONAL INFORMATION
When shopping with Handpainted Stories we will save some of your data to fulfill your purchase. Handpainted Stories treats all personal information confidential. You have the right to request access to your data and if there is anything wrong you can get it changed or removed. Handpainted Stories may also use cookies, for example in order to improve your experience of the website. You can read more about how we use personal data and cookies here: https://www.handpaintedstories.com/global/privacy-policy
PRODUCT
Handpainted Stories has the right to adjust prices, involve additional cost and change product information such as product pictures and offers without notice. The product images and information texts available reflect the product as much as possible. We reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the watch. The pictures may differ depending on the color settings in your computer. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics
DELIVERY AND CANCELLATIONS
Handpainted Stories ships worldwide. Deliveries are made in cooperation with the postal services and their partners have the right to cancel purchases and return delivered goods by contacting Handpainted Stories’s customer service or using the contact form on Handpainted Stories’s website within 30 days from receiving the goods (https://www.handpaintedstories.com) provided the goods are unpacked and in the same condition as when you received them. However, the customer is responsible for the cost and risk for transporting the returned goods to Handpainted Stories.
In cases, you as a customer believe that the delivery is delayed in such a way that you no longer wish to fulfill the order, it is your responsibility to cancel the order. In cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with Handpainted Stories either by email or telephone. If a product has been discontinued Handpainted Stories has the right to cancel the purchase and refund the paid amount to the customer. Handpainted Stories will notify the customer of a replacement or equivalent products if available
COMPLAINTS TERMS
It is important that you as a customer carefully check your goods / products when you receive your shipment in order to verify that the products are not damaged and correct. If your product is damaged in transport, whether the damage is visible or hidden, you must report this as soon as possible to the carrier. If you receive your item and see that it is damaged or does not match the one you ordered or, you shall also contact us within 30 days from receiving the product
Any complaints shall be made to our customer service through our contact form on the contact page. Please supply the order number and the reason for complaint and we will get back to you shortly with instructions on how to return the item. Defective products returned to Handpainted Stories should be treated as if they were faultless. It is in all types of returns extremely important that the product is packaged in such a way that it cannot be damaged during transit. In the case that a returned product has no errors or faults. Handpainted Stories has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund
LIABILITY
handpainted Stories responsibility for errors in connection to delivery is limited to existing conditions of sale. Handpainted Stories bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm
LIABILITY
handpainted Stories responsibility for errors in connection to delivery is limited to existing conditions of sale. Handpainted Stories bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm
FORCE MAJEURE
Handpainted Stories shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities
INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights, such as trademarks and copyright, on the website and in the material published on it are owned Handpainted Stories or its subsidiaries or licensors. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Handpainted Stories
USER CONTENT
The www.handpaintedstories.com website may include user generated content from for example social media applications. Handpainted Stories does not claim any ownership in rights in such content (images, photos and videos etc.) and take no legal responsibility for it. In case you for suspect a violation of copyright, or any other right, or otherwise is offended by such content, please contact our customer service.
RETENTION OF TITLE
All products remain in Handpainted stories property until full payment is made
FRAUD
All attempts at fraud reported to the authorities and Handpainted Stories reserves the right to cancel the purchase if any suspicion is raised
GOVERNING LAW AND JURISDICTION
These terms and your use of the www.handpaintedstories.com website are governed by Indian law. To the extent permitted by law, Indian courts shall have exclusive jurisdiction of any dispute arising from these terms of use and your use of the website
TERMINATION
Handpainted Stories reserves the right to terminate your account and/or your use of the www.handpaintedstories.com website at its sole discretion. For example, if Handpainted Stories suspects that you have breached this terms of use. Such termination can be made without prior notice
AMENDMENTS
Hanpainted Stories may revise these terms of use from time to time. Every time you order a product from us, the general conditions in force at that time will apply to the contract between you andHandpainted Stories. You should therefore periodically visit this page to review the then current terms to which you are bound.
These terms of use were updated 01-02-2018.
INFORMATION COLLECTION, USE, AND SHARING
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy
YOUR ACCESS TO AND CONTROL OVER INFORMATION
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
SECURITY
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way adhering to . You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page
Our payment gateway will abide by the encryption protocol as defined by PCI-DSS (Payment Card Industry Data Security Standard) which is managed by PCI security standards council
Your credit card data will be stored as per the standard. This ensures the secure handling of credit card information by our website and relevant service providers
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The servers in which we store personally identifiable information are kept in a secure environment
CONTACT
If you feel that we are not abiding by this privacy policy, you should contact our Privacy Compliance Officer at handpaintedstories@gmail.com or by mail at
handpaintedstories.com
301, Soubhagya Sadan,
Road No 5, Banjara Hills,
Hyderabad, Telengana, India 500034
+91 7496070707
